Order Policy and Agreement

ORDERS:
All orders are subject to acceptance by Rockin W Smokers. When a product is ordered and the 50% deposit is recieved, the Customer will receive an invoice of your purchase. Orders are not fully processed until mail or email acknowledgement is received by Rockin W Smokers. This acknowledgement is to ensure the Customer understanding of items purchased and for determination of order’s correctness. Orders accepted by Rockin W Smokers and described in the Terms and Conditions can only be cancelled by the Customer pursuant to the Cancellation Policy.
CHANGES TO YOUR ORDER:
Due to the custom nature of our products, any features added, modified, changed, etc. by the Customer after initial order must be verified/confirmed in writing by the Customer to Rockin W Smokers. You may call our office to discuss the changes to your order however; we will still require written documentation of the changes and agreement to price.
Order changes may/will delay your original completion time. Significant/Extensive changes from the original order will incur design fee charges. Additional payments will be required on customer changes. Written change orders are to ensure that both parties understand the changes made by the Customer and the Customer agrees to additional costs, if any.
DISCLAIMER:
Payments whether deposits or payment in full constitutes customer’s agreement to Rockin W Smokers order policies stated above, regardless of a received customer signed Invoice.
All smokers are custom built when ordered therefore NO REFUNDS OR REBUILDS on any order.
There are no guarantees given or implied on any estimated times of completion or delivery dates.
NOTE: Any and all specifications and policies are subject to change at the manufacturer’s sole discretion.
        
COMPLETION:
Our build-out dates are estimated when the 50% deposit is received, all the paperwork is complete and approved by Rockin W Smokers.  We try to meet our estimated delivery date as much as possible, but Rockin W Smokers does not guarantee completion or shipment on any particular date.

The following policies are the (“Terms and Conditions”) set forth to preside over the sale of all products by Rockin W Smokers to its customers (“Customer”). These Terms and Conditions will govern all transactions between Rockin W Smokers and the Customer.

CANCELLATION:
Deposits are non-refundable. Payments, whether deposit or in full, constitutes Customer’s agreement to Rockin W Smokers order policies stated above, regardless of a received Customer signed invoice. When you place an order, you are entering a legally binding contract to purchase that item, and your payment will be processed at the time the order is placed. During this process Rockin W Smokers incurs irreversible costs; therefore if the Customer’s order is cancelled BEFORE it ships, you will forfeit your deposit. Again, there are NO REFUNDS OR REBUILDS on any orders because of the custom nature of our smokers.
PAYMENT:
We accept following forms of payment in USD currency: cash, personal, Business or cashier’s check, bank certified funds, & we now accept Credit cards for an additional fee . Final payment plus any and all other charges must be made in full and allowed enough time to clear your bank prior to shipment or pickup.
RETURNS:
Returns are accepted only for defective product needing warranty repair; under rare circumstances returns may potentially be accepted for other reasons if agreed to by Rockin W Smokers. The Customer must first contact Rockin W Smokers and receive a “Return Material Authorization” from Rockin W Smokers prior to any return. Authorized returns must be made within the 10 days of product acceptance. If product is returned without a “Return Material Authorization” from Rockin W Smokers, it will not be accepted. Other than for products damaged in transit, the customer is responsible for all shipping charges incurred in both directions for products that are returned to us for any reason.
SHIPPING CHARGES:
Shipping is not included in any of our listed prices. Crating and shipping fees will be charged for shipments to a customer’s residence anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico and International orders. Any extra charges incurred for additional services, such as customer’s carrier, or special handling by the carrier, must be paid by the consignee. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If product is damaged in transit, consignee must file a claim with the carrier.
All orders must include deposit or full purchase . All payments must be in U.S. dollars. Rockin W Smokers shall have the right to set-off and deduction for any sums owed. If a customer fails to make payment within (5) days, Rockin W Smokers may defer shipment until such payment is made, or may, at its option, cancel all or any part of unshipped order.